PC & Mobile

Webex camera not working on Windows computer

Cisco Webex is a well known video conferencing software program that permits customers to work together with those that are in numerous places. This software program has varied options that make it very best for companies. However, some customers reported that the Webex camera is not working on their system. Some of them have been unable to allow the camera, whereas, some are simply capable of see a clean display screen when the camera is enabled. This situation will happen in case your antivirus software program or your privateness setting is obstructing your camera. Also, if there’s a drawback with Webex resembling incomplete obtain or corruption, this situation will happen. In this text, you’ll learn to resolve this situation.

Fix Webex camera not working on Windows computer

In case, the Webex camera not working on your computer, then use the next prescribed options to repair this error.

  1. Confirm your Webex camera is hooked up.
  2. End applications utilizing the webcam
  3. Update the newest webcam drivers.
  4. Select the proper camera from the Webex app
  5. Allow Webex by means of antivirus

Let’s attempt to resolve this situation through the use of the above strategies

1] Confirm your Web camera is hooked up (if relevant)

The very very first thing it’s important to do is to substantiate that the camera is working correctly you probably have an exterior camera. To do the identical, comply with the prescribed suggestion.

  1. Click on the Start button and launch the Camera app
  2. Record a brief video to substantiate your camera is hooked up and working.
  3. If your camera is not working then disconnect your system from the USB port and once more join your system to a unique USB port.

After doing this, restart your computer and repeat the above steps to examine the stated error. Hopefully, after shifting your system to a different USB port your drawback is resolved. If the problem persists, transfer to the subsequent resolution.

2] End applications utilizing the webcam

If there’s a program that was utilizing the webcam, there’s a excessive chance that your system remains to be assigning a camera to that exact app. In that case, that you must first shut this system by clicking on the cross button, then open Task Manager to probe if there are any traces left of that exact program, if there are any associated apps, right-click on them and choose End Task one after the other. Now, open Webex and see if the camera is working, in case the camera nonetheless refuses to reply, reboot your computer and retry.

3] Update the newest webcam drivers

If you’re not capable of resolve your error utilizing the above strategies then it’s important to replace the webcam driver to its newest model. If the problem is a results of a bug or incompatibility, after updating the driving force this stated error can be resolved.

  • Install a free driver replace software program and use it to replace your webcam driver
  • Download the newest model of the driving force from the producer’s web site.
  • Install Driver and Optional Update from Windows Settings.
  • Update the Camera Driver from Device Manager.
    > Press Windows + R key
    > Type Device Manager within the Run dialog field and click on on Open
    > Expand Imaging Device.
    > Right-click on your WebCam and choose Update driver.
    > Select Search robotically for driver and comply with the on-screen directions to finish the method.

Hopefully, after updating the newest driver the Webcam situation can be solved.

4] Select the proper camera from the Webex app

You could encounter the stated error if the Webex app is not utilizing the proper camera. Loads of third-party apps have a tendency to put in their very own camera driver and Webex would possibly assume that they’re truly your camera. In this case, it is possible for you to to allow the camera, however since, Webex has not chosen the proper one, a clean display screen will seem. To keep away from this confusion, comply with the prescribed steps to select the proper camera in Webex.

  • Run the Webex utility on your system.
  • Start a pseudo-meeting.
  • Once the assembly began, click on on the drop-down menu subsequent to the Start video.
  • Pick your webcam from the checklist of units accessible beneath the Camera choice.

After implementing the above steps, this stated situation can be solved.

5] Allow Webex by means of Antivirus

There is a excessive probability that your antivirus software program block Webex from accessing the webcam. In that case, you possibly can both permit the Webex by means of Firewall or whitelist it in your antivirus (add to the exception checklist). Hopefully, it will do the trick for you.

6] Reinstall Webex

If nothing labored, your final resort is to reinstall the Webex app utterly after which set up a recent copy. This is very helpful if some fragment of Webex is not put in on your system. When you run the set up media of Webex another time, all of the lacking information and options will get put in.

We hope that you’ll be able to resolve the problem utilizing the options talked about on this submit.

Also Read: Laptop Camera or Webcam not working in Windows.

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