PC & Mobile

Requested service not available — Autodesk program error

If you get the error immediate stating Requested service not available when making an attempt to launch or sign up to an Autodesk program like AutoCAD in your Windows laptop, then this submit is meant that can assist you with options you’ll be able to apply to resolve the difficulty.

When you encounter this subject in your system, you’ll get an error immediate with the next full message.

Requested service not available
The Autodesk service you are attempting to entry is briefly unavailable.
Please wait a couple of minutes and check out once more.

What is Autodesk’s Genuine Service do?

The Autodesk Genuine Service checks for sure varieties of nonvalid Autodesk software program operating in your laptop. When nonvalid software program is detected, the service can inform the consumer by means of notification with choices to resolve the issue. This might contain checking and ensuring you’re utilizing the proper license kind. and that the license has been assigned to the top consumer by way of Account Management.

Below are recognized explanation why this error might happen:

  • Outdated Autodesk Single Sign On element (AdSSO).
  • Corrupt login cache information.
  • Server-side safety replace.
  • Firewall blocking companies.
  • Time zone.
  • Hosts file blocking entry to companies.
  • Corrupted Windows consumer profile.
  • Outdated Microsoft Internet Explorer.
  • Proxy Filtering.
  • Outdated DLL recordsdata for model earlier than 2018.

Autodesk software program that’s duly licensed and real is assured by Autodesk, and customers have entry to earlier variations, safety upgrades, and the most recent options. This is as a result of software program piracy exposes prospects and enterprises to safety dangers like malware and should end in decreased organizational effectivity.

Requested service not available — Autodesk program error

If while you attempt to launch or sign up to an Autodesk program in your Windows 11/10 laptop and the next message is displayed Requested service not available, then these advisable options offered under may be utilized in no specific order to resolve the difficulty in your system.

  1. Update the Autodesk program to the most recent construct
  2. Reset native login cache for Autodesk desktop software program
  3. Create a brand new User Profile
  4. Update Autodesk Single Sign On element (AdSSO)
  5. Install the most recent model of the Licensing Service and the Single Sign-On element
  6. Check Firewall and/or Proxy
  7. Install required hotfixes to resolve server-side safety points
  8. Sync the pc’s time with the Internet time
  9. Replace libeay32_Ad_1.dll and ssleay32_Ad_1.dll recordsdata
  10. Reset the Hosts file again to the default

Let’s have a look at the outline of the method because it pertains to every of the listed options.

1] Update the Autodesk program to the most recent construct

When the Autodesk program the Requested service not available error happens in your Windows 11/10 laptop, step one you’ll be able to take to troubleshoot the difficulty is to put in all available Updates within the Autodesk desktop app or out of your Autodesk Account.

To replace out of your Autodesk Account, do the next:

  • Go to the Product Updates tray in Autodesk Account.
  • Find the updates and hotfixes which have been launched on your product.
  • Select and set up the updates you need.

To replace from the Autodesk desktop app (Windows solely), do the next:

  • Open the Autodesk desktop app.
  • Review product updates are routinely available within the Autodesk desktop app.
  • Select and set up the updates you need.

2] Reset native login cache for Autodesk desktop software program

This resolution requires you to reset the native login cache for Autodesk desktop software program in your Windows 11/10 PC to resolve login and/or entry points. The login cache for Autodesk software program is saved within the LoginState.xml file domestically on the machine which you want to delete.

You can routinely delete the file referenced by downloading the Login Reset Tool from help.autodesk.com/reset_login_win.zip, then extract the loginerror_window.bat to your desktop, double-click the file and wait till it completes. Once completed, launch the Autodesk software program – you can be requested to sign up once more.

Alternatively, you’ll be able to manually take away the cache file by following these steps:

  • Open Task Manager.
  • Go to the Details tab.
  • Find and terminate the next processes, if current (right-click > click on End job).
    • AdSSO.exe
    • AdAppMgrSvc.exe
    • AutodeskDesktopApp.exe
    • AdskLicensingAgent.exe
    • ADPClientService.exe
  • Next, press the Windows key + R to invoke the Run dialog field or open File Explorer and replica and paste the atmosphere variable under, and hit Enter:
%localappdata%AutodeskNet
  • At the situation, discover the LoginState.xml file and delete it.
  • Exit File Explorer.
  • Restart PC.
  • Launch your Autodesk software program and carry out a brand new login.

3] Create a brand new User Profile

Create new User Profile

You might encounter the error in view attributable to a corrupted Windows consumer profile. In this case, to check when you’ve got the difficulty, you want to create a brand new consumer account and signal into the brand new account. If your Autodesk software program works advantageous with out throwing the error, you’ll be able to first try to restore the corrupt consumer profile and see if the difficulty is resolved. Otherwise, you want to recreate your consumer profile to resolve the issue.

Do the next:

  1. Back up the consumer profile information recordsdata on the previous consumer account:
    • Open Folder or File Explorer Options.
    • In the Folder Optionsdialog, within the View tab, look below Advanced settings, and set the next settings:
      • Show hidden recordsdata, folders, and drives button must be chosen.
      • Hide extensions for recognized file varieties must be unchecked.
      • Hide protected working system recordsdata (Recommended) must be unchecked.
  • In File Explorer, find the C:UsersOld_Useridentify folder, the place C is the drive that Windows is put in on, and Old_Useridentify is the identify of the profile you need to again up.
  • Select and replica the entire recordsdata and folders on this folder, aside from the next recordsdata:
      • NtUser.dat
      • NtUser.ini
      • NtUser.log (or if it does not exist, as an alternative exclude the 2 log recordsdata referred to as ntuser.dat.log1 and ntuser.dat.log2)
  • Paste the recordsdata to a backup location of your selecting. You can retrieve your previous consumer account profile from this backup location if wanted – however remember that all of the recordsdata residing in that account could also be corrupted.
  1. Next, signal out of the previous consumer account. If you have got e‑mail messages in an e‑mail program, it’s essential to import your e‑mail messages and addresses and switch your recordsdata/information to the brand new consumer profile earlier than you delete the previous profile. If the whole lot is working appropriately, now you can delete the previous account/profile.

4] Update Autodesk Single Sign On element (AdSSO)

This resolution requires you to replace the AdSSO to the most recent model. You can obtain the available Autodesk Single Sign On Component (AdSSO) replace for 2020 – 2023 product variations at knowledge.autodesk.com/support. Once completed, filter the login cache as described above in Solution 2], after which launch the software program to see if the difficulty is resolved. If the latter is the case, you’ll be able to proceed with the following resolution.

5] Install the most recent model of the Licensing Service and the Single Sign-On element

This resolution requires you to uninstall after which set up the most recent model of the Licensing Service and the Single Sign-On element (variations 2020 and later). To uninstall the Autodesk Desktop Licensing Service element in your laptop, comply with these steps:

  • Open File Explorer.
  • Navigate to the listing path under:
C:Program Files (x86)Common FilesAutodesk SharedAdskLicensing
  • At the situation, right-click uninstall.exe.
  • Select Run as administrator from the context menu.
  • Wait till the folder turns into empty.

Autodesk Desktop Licensing Service is now eliminated for the pc. Now, to uninstall the Single Sign-On Component in your Windows 11/10 PC, you are able to do so by way of the Settings app or by way of Control Panel > All Control Panel Items > Programs and Features.

Once you’re completed with the uninstallation, you’ll be able to set up the most recent model of the Autodesk Desktop Licensing Service and the Autodesk Single Sign-On Component out of your Autodesk Account.

6] Check Firewall and/or Proxy

The Autodesk subject you’re at the moment experiencing might be a symptom of a firewall/proxy filtering the connection between the machine and the Internet. In which case, you’ll be able to cycle by means of the troubleshooting steps under and see if something labored – you could require help out of your System or Network Administrator.

  • Allow entry by means of the proxy/firewall for the domains as listed on knowledge.autodesk.com. You want to make sure that the proxy is configured to permit unrestricted and nameless entry to all these URLs for optimum performance. The default port quantity for HTTP is 80 and for HTTPS is 443.
  • For the Login Verification-specific domains within the area listing, you want to add these domains both one after the other or through the use of a wildcard.
  • Make positive TLS 1.2/1.3 is enabled on each the shopper and server machines.
  • Make positive the domains within the class Third-party Certificate obtain. The certificates verification websites are all utilizing HTTP and not HTTPS.
  • Verify that HTTPS Inspection is disabled for the domains *.autodesk.com.
  • Verify that your area has no Group Policy Object (GPO) that restricts third-party certificates registration or revocation. In your area Group Policy Management console, navigate to Computer Configuration > Windows Settings > Security Settings > Public Key Policies. On the correct pane, double-click on Certificate Path Validation Settings. Under Root certificates shops choose Third-Party Root CAs and Enterprise Root CAs radio button. Click Apply > OK. Now, navigate to User Configuration > Windows Settings > Security Settings > Public Key Policies and open every Certificate Service Client Properties and confirm that the configuration mannequin is not disabled. Once completed, replace the brand new GPO both by restarting your laptop or operating the gpupdate /power command in an elevated CMD immediate.
  • Disable or disconnect from VPN if in use.
  • Turn off the Windows Firewall or every other firewall (seek advice from the product handbook) in use, launch the Autodesk program and sign up, after which flip the firewall again on.
  • Disable Windows Defender or every other antivirus software program you have got put in in your system earlier than launching/signing into the Autodesk program.

7] Install required hotfixes to resolve server-side safety points

This resolution requires you to put in all required hotfixes to resolve server-side safety points. For this job, do the next:

8] Sync the pc’s time with the Internet time

Sync the computer's time with the Internet time

This resolution requires you to sync the pc’s time with the Internet time by following the directions for Solution 3] within the information on repair Windows clock time incorrect. If the machine is a part of a website, the Internet Time tab can be greyed out, during which case, you’ll need to contact your IT administrator.

Read: Change Internet Time Update interval in Windows 11/10

9] Replace libeay32_Ad_1.dll and ssleay32_Ad_1.dll recordsdata

This resolution applies provided that you’re getting the error in view within the AutoCAD program or Revit 2018. If in your laptop, you haven’t any model newer than 2018 put in, then you want to do the next to replace/change the DLL recordsdata in query. Note that putting in a model newer than 2018 might change the DLL recordsdata.

  • Download the ZIP from help.autodesk.com containing the 2 recordsdata libeay32_Ad_1.dll and ssleay32_Ad_1.dll.
  • Unzip the archive bundle and replica each recordsdata.
  • Next, shut any occasion of AutoCAD or Revit 2018 because the case could also be.
  • Next, open File Explorer.
  • Navigate to both of the trail under for the Autodesk program:
C:Program FilesAutodeskAutoCAD <YEAR>
C:Program FilesAutodeskRevit 2018
  • At the situation, paste the copied DLL recordsdata to interchange the prevailing recordsdata of the identical identify.
  • Exit File Explorer.

Read: How to obtain Windows 11/10 exe, dll, and many others, OS recordsdata from Microsoft

10] Reset the Hosts file again to the default

This resolution requires you to examine if the Hosts file is obstructing entry after which make the mandatory adjustments, or you’ll be able to reset the Hosts file to default in your Windows 11/10 laptop.

I hope this submit helps you!

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