PC & Mobile

Fix Scanning or Feature is Unavailable errors in HP Smart app

This submit presents sensible options affected customers can apply to repair the Scanning is Unavailable or Feature is Unavailable errors that will happen when utilizing the HP Smart app on a Windows 11/10 pc. Generally talking, you’re prone to encounter this situation if the HP Smart app might not be working for you attributable to some points that your cell system or PC could have or your web connection downside. It is also attributable to too many customers utilizing the app at identical time. And in another circumstances, it could possibly be the app is outdated in your system.

Fix Scanning is Currently Unavailable HP Smart app error

When you attempt to scan a doc out of your printer to your Windows 11 or Windows 10 PC utilizing the HP Smart app, you could get the Scanning is Currently Unavailable message. Some affected PC customers reported the scanning was working wonderful beforehand they usually can print and make copies from the printer, however the HP Smart app simply received’t scan paperwork.

So, in case you are dealing with a scanning downside in the HP Smart app in your pc, our beneficial fixes as offered under in no explicit order ought to assist you to resolve the difficulty.

  1. Check the Wireless connection
  2. Repair/Reset the HP Smart app
  3. Uninstall and reinstall the printer driver
  4. Perform System Restore

Before you proceed, make sure that Windows OS in addition to your software program and Windows Store apps are up to date and see if the difficulty is resolved or not. Also make sure that to cease all background processes or cases of the HP sensible app in Task Manager earlier than making use of any of the urged fixes under.

1] Check the Wireless connection

It could possibly be the difficulty is with the printer’s wi-fi connection as a result of typically the printer is not related accurately to the router. So, to start troubleshooting to repair the Scanning is Currently Unavailable error in your Windows 11/10 PC, do the next to examine and restore the wi-fi connection.

  • Restart the router after which the printer. You can even restart your PC for good measure.
  • After the system restarts, open the HP Smart app in your pc.
  • Right-click on the printer and click on Hide printer.
  • Now, add the printer once more to the HP Smart app.

Once the printer is efficiently added to the HP Smart app, you’ll be able to attempt the scanning and see if the difficulty is resolved. Else, proceed with the following resolution.

Read: Wi-Fi Printer setup utilizing USB fails with the HP Smart app

2] Repair/Reset the HP Smart app

Repair or Reset the HP Smart app

If a Microsoft Store app put in in your Windows 11/10 PC is not working because it ought to, you’ll be able to try a restore or reset and see if that solves the issue. You can restore/reset the HP sensible app in your pc by following these steps:

  • Press the Windows key + I to open the Settings app.
  • Go to > Apps > Apps & options or Installed apps relying in your model of Windows.
  • Search for HP Smart.
  • Select HP Smart, right-click, or click on on the ellipsis (the three dots) on the right-hand aspect.
  • Select Advanced choices.
  • Now, beneath the Reset part, click on Repair or Reset for the motion you wish to carry out.

Either of the motion ought to resolve the difficulty, and now you can begin scanning. If the difficulty persists, you’ll be able to run the Windows Store Apps Troubleshooter and see if that helps. Otherwise, proceed with the following resolution.

3] Uninstall and reinstall the printer driver

This resolution requires you to uninstall your HP printer through the Settings app or Control Panel, then uninstall the printer drivers from Printer Server Properties. Once finished, now you can set up the newest driver on your HP printer.

Do the next:

  • Uninstall your HP Printer.
  • Next, open Settings > Bluetooth & gadgets > Devices and scroll right down to Related settings, and click on on More gadgets and printer settings or Devices and printers (relying in your model of Windows) to open the Devices and Printers web page.
  • In the Devices and Printers window, search for your HP printer.
  • Once discovered, right-click on the {hardware} and select Delete or Remove Device.
  • Close Devices and Printers.
  • Next, press the Windows key + R to invoke the Run dialog.
  • In the Run dialog field, sort printui.exe /s and hit Enter to open Printer Server Properties.
  • Next, click on on the Drivers tab.
  • Look for and choose your HP Printer driver.
  • Click on Remove.
  • Select OK.
  • Select Apply > OK on the Print Server Properties window and exit.
  • Next, open up the Run dialog once more, sort in c:/programdata, and hit Enter.
  • At the placement, scroll down and open the Hewlett Packard folder and take away any printer-related folders & information.
  • Restart the pc.

On boot, now you can use the bundled HP Support Assistant software program to put in the newest driver on your printer or you’ll be able to head over to HP, then use your printer mannequin to put in the full-featured software and the suitable driver model. Do not set up the net model as a result of the net model could possible have the identical situation as reported on HP assist boards. You can even reinstall the HP Smart app through Microsoft Store.

Read: Print driver host for 32bit functions has stopped working

4] Perform System Restore

Suppose the difficulty at hand persists after you have got exhausted all of your choices, and the app was working completely wonderful beforehand. In that case, you should use System Restore to reverse any adjustments that will have occurred in your PC that broke the HP Smart app performance. Keep in thoughts that every one functions and adjustments made earlier than the date chosen will probably be eliminated and must be re-installed if want be.

Read: HP Printer Scanner not working in Windows

How do I allow the Scan characteristic in HP Printer Assistant?

To carry out this process, observe these steps: Search Windows on your printer mannequin identify, and click on the printer’s identify in the checklist of outcomes to open the HP Printer Assistant. Next, click on Scanner Actions, after which click on Manage Scan to Computer. Now, click on Enable to activate the scan to pc choice. If scanning is not working and your printer is related to your PC with a USB cable, you’ll be able to attempt a distinct cable to check for issues with the present one. You can even change to a distinct USB port in your pc to examine if a defective port is the offender.

Fix Feature Unavailable HP Smart app error

Feature Unavailable — HP Smart app error

When you try and scan utilizing the HP Smart app in your Android cell system, the Feature Unavailable message could also be displayed, and you may be unable to finish the scan with the app.

When you encounter this error, you’ll obtain both of the next error messages.

  • This characteristic is not supported by the chosen printer. Connect to a distinct printer to make use of this characteristic.
  • Your printer is both offline or not chosen. Please connect with a printer to make use of this characteristic.

In any case, to efficiently resolve this situation in your cell system, you have to to carry out the next duties in the order offered under, and after every process, you should use the printer to see if the difficulty is resolved.

  1. Reset the printer
  2. Check the connection standing in the HP Smart app
  3. Re-add the printer to the HP Smart app
  4. Clear the HP Smart app cache in your Android system

Let’s take a look at the outline for every of the listed duties.

Read: Scan to pc is now not activated [Fixed]

1] Reset the printer

To start troubleshooting the Feature Unavailable error on the HP Smart app in your Android system, you’ll be able to reset the printer by following these steps:

  • If your printer has a chargeable battery, take away it.
  • With the printer turned on, disconnect the ability wire from the printer.
  • Unplug the ability wire from the ability supply.
  • Wait 60 seconds and reconnect the ability wire to a wall outlet and the printer. Make positive you plug the printer straight right into a wall outlet.
  • Turn on the printer to finish the reset.

    2] Check the connection standing in the HP Smart app

    You want to substantiate the printer is related and prepared in the HP Smart app by following these steps:

    Open the HP Smart app, wait a couple of minutes for the printer to connect with the app, after which examine the connection standing subsequent to the printer icon.

    • If Ready shows with a inexperienced examine mark icon, which means the printer is related to the system over the identical Wi-Fi community. In this case, you have to to proceed troubleshooting.
    • If Ready shows with a inexperienced cloud icon, that signifies the printer is in distant mode. In this mode, all printer capabilities akin to scanning are usually not allowed. In this case, you’ll be able to join your system to the identical Wi-Fi community as your printer.
    • If Unavailable shows with a black icon, then it means the printer is not related to the system. So, attempt connecting your printer to the system over the identical Wi-Fi community.

    Read: Fix HP Printer Status Unknown error on Windows

    3] Re-add the printer to the HP Smart app

    In this step, it’s essential to take away after which re-add the printer in the HP Smart app to repair any connection points by following these steps:

    • Make positive the printer is related to the identical community as your pc or with a USB cable.
    • Close then reopen the HP Smart app.
    • On the app dwelling display, right-click or long-press the printer icon, after which click on Hide Printer.
    • Click Hide Printer once more to substantiate. The HP Smart app will now take away the printer and it’ll now not present in the app.
    • Next, on the app dwelling display, click on Add Printer or the plus-sign, after which observe the prompts to re-add the printer.

    Once finished, the printer will now seem on the app dwelling display and is prepared to make use of.

    Read: Fix HP Printer Error Code E3 on Windows pc

    4] Clear the HP Smart app cache in your Android system

    This step requires you to clear the HP Smart app cache in your Android system, after which re-add the printer to the app. To carry out this process, do the next:

    • On your cell system, open the Settings menu.
    • Tap Storage > Apps or Other Apps.
    • Find and choose HP Smart in the checklist.
    • Tap Clear Cache to take away short-term app information.
    • Tap Clear storage to delete all app information.
    • Next, open the HP Smart app, after which signal into your HP Smart account.
    • On the app dwelling display, faucet Add printer or the plus signal.
    • Follow the prompts in HP Smart to re-add the printer to the app.

    Once finished, the printer icon will now present on the app dwelling display and is prepared to make use of.

    I hope this submit helps!

    Read: Scanner is not working – Problem connecting to the scanner

    How do I allow scanning on my HP Smart?

    Click the Scan tile on the HP Smart app dwelling display, then choose an choice from the highest menu bar. Now, in your scanner, place the unique doc on the printer scanner glass or into the automated doc feeder (ADF). Next, choose scan job sort, dimension, coloration, and backbone settings, after which click on Scan in the decrease proper nook to begin the scan job.

    Also learn: Windows Fax and Scan not working in Windows 11.

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