PC & Mobile

Error 0xd000a002, We weren’t able to set your PIN

Some Windows customers reported that they’re unable to set a PIN after they attempt to do the identical their computer systems say “Not able to use PIN due to a problem (Code: 0xd000a002)“. Most complaints are from users trying to set up their computers, however, there are some users who have received this issue, when trying to add a PIN in the middle of the system’s lifecycle. In this post, we are going to talk about this issue and see what you have to do if Windows shows Error 0xd000a002, We weren’t able to set your PIN.

Why is my Hello PIN not working?

If you are unable to set up Windows Hello Pin or if it is not working due to some reason, maybe the NGC Folder got corrupted. This folder contains details of Windows Hello authentication and can get corrupted due to some reason. In that case, we need to delete the folder as it will recreate itself the next time you try to set up Windows Hello. There are some other reasons and solutions as well that you can check hereinafter.

Fix Error 0xd000a002, We weren’t able to set your PIN

If you see Error 0xd000a002, We weren’t able to set your PIN, follow the solutions mentioned below.

  1. Recreate NGC Folder
  2. Make sure that Turn on convenience PIN sign-in is enabled
  3. Use System Restore Point
  4. Switch to Local Account

Let us talk about them in detail.

1] Recreate NGC Folder

All the information regarding the PIN is stored in the NGC folder, a corruption in that folder can cause the issue in question. Therefore, the very first thing we are going to do is clear the folder so that it gets recreated again.

To do the same, follow the prescribed steps.

  1. Open File Explorer and click on View > Show > Hidden items.
  2. Go to the following location.
    C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoft
  3. Double-click on the Ngc folder to open it.
  4. Delete all the content.

Note: If you see a message that says “You have been denied permission to access this folder”, you want to change the permission of the folder. To do the identical, observe the prescribed steps.

  • Right-click on the Ngc folder after which go to the Properties
  • Go to the Security tab.
  • Click Advanced after which on the Change button related to the Owner.
  • Type in Administrators within the “Enter the object name to select” subject and click on Ok.
    Note: If you get an error message after typing “Administrator”, write “Everyone” as a substitute.
  • Click Apply > Ok.
  • Finally, restart your laptop.

After altering the permission, go to the identical location after which delete the content material of the Ngc folder.

Once you have got made all of the modifications, attempt establishing a PIN. Hopefully, your concern shall be resolved.

2] Make positive that Turn on comfort PIN sign-in is enabled

Next up, we want to ensure that the Group Policy, Turn on comfort PIN sign-in, will not be disabled. You can skip this resolution in the event you don’t have Group Policy Editor. Now, so as to configure the coverage, you have got to open Group Policy Editor and navigate to the next location.

Administrative Templates > System > Logon

Look for Turn on comfort PIN sign-in, double-click on the coverage, and test Enabled. Finally, click on Apply > Ok. Finally, test if the problem is resolved.

3] Use System Restore Point

Restore your system uing System Restore

If you have got created a System Restore Point now’s the fitting time to deploy it. It will change the configuration of your system to the purpose when the PIN was working. In case you haven’t created a restore level, you’ll be able to skip this resolution, however do create a System Restore level for future use.

In order to do the restoration, you want to observe the prescribed steps.

  • Launch “System Restore Point” from the Start Menu.
  • Click on the System Restore button.
  • Follow the on-screen instruction to full the method.

After doing the system restoration, attempt making a PIN, hopefully, your concern shall be resolved this time.

4] Switch to Local Account

Sign in with a local account instead

Some customers have been able to resolve the problem through the use of a Local Account as a substitute of a Microsoft Account. You can do the identical, so as to resolve the problem. Follow the steps to create and use a Local Account.

  1. Open Settings by Win + I.
  2. Go to Account > Your data.
  3. Click on the hyperlink that claims Sign in with an area account as a substitute. from the Account settings choice.
  4. Follow the on-screen directions to full the method.

Once you might be signed in utilizing the Local Account, create a PIN. Hopefully, this time, you gained’t face the identical concern.

Hopefully, you might be able to resolve the problem utilizing the options talked about on this publish.

How do you repair Something went improper we weren’t able to set up your PIN?

If you might be unable to set up your PIN, to begin with, attempt once more and see if that works. If not, then test the error message. Every error code offers a sure message that may be helped to discover options. We advocate you test our information to fixing Windows Hello error 0x801c0451 or 0x80090016, relying on the error code you obtained. Hopefully, you’ll be able to set up the PIN.

Read: List of PIN Error Codes on Windows with options.

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