Airtasker taps into growth in niche services in Australia

Not many individuals would checklist “unafraid of spiders” on their CV. But, in Sydney, house of the world’s most venomous spider to people, not being perturbed when requested to expel an undesirable arachnid is a talent that may be monetised.

Airtasker — an Australian on-line market that connects individuals who want jobs executed with cleaners, carpenters, gardeners and extra — has discovered there may be additionally a marketplace for spider removalists, versus full time fumigators.

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A lady posted that she would pay A$35 to anybody that might instantly evict a big spider from her house. Inside hours her submit had been copied a number of instances, and a niche business was born.

For Tim Fung, founder and chief govt of Airtasker, the rise of the spider catchers is proof of the form of services that individuals didn’t realise they wanted. “Sure abilities are recognised however others aren’t,” he says. “However not being frightened of spiders is a talent. Each single individual has distinctive issues that they’ll do.”

Tim Fung: ‘Each single individual has distinctive issues that they’ll do’

Specialist duties — corresponding to Ikea furnishings meeting, Lego tuition and loo faucet alternative — could appear niche however, in combination, have change into profitable sidelines for the “taskers”, and massive enterprise for {the marketplace}.

Fung provides the instance of 1 tasker, generally known as the “Trampoline Whisperer”, who earns tens of 1000’s of {dollars} a yr putting in trampolines for folks eager to shock their youngsters, who’re unwilling or unable to do it themselves.

The concept for Airtasker got here in 2012, when Fung requested a good friend to assist him transfer home. That good friend had a truck, usually used to move frozen rooster nuggets. As he moved his chicken-scented possessions into his new house, Fung requested himself why he was roping in a reluctant good friend to assist — and why an eBay-like market for odd jobs didn’t exist.

Ten years on, and Airtasker has 150,000 taskers which have served 1.2mn paying clients, taking it to 292nd place in the FT rating of high-growth Asia-Pacific firms.

The worth of the roles booked by means of the ecommerce firm since its inception is now A$1.1bn. From 2008 onwards, it has expanded into the UK, New Zealand, Singapore and the US, taking it into competitors with near-rivals, corresponding to US platforms TaskRabbit and Thumbtack.

Strict lockdown measures in Australia throughout the pandemic hampered Airtasker’s progress as, in many locations, its taskers weren’t allowed to enter individuals’s properties to do odd jobs. That hit its shares, which have halved in worth since October.

However the firm has began to get well since these measures have been lifted. Airtasker’s income rose 10 per cent to A$13.9mn in the primary half of this yr and, though it stays lossmaking, it has raised its growth prospects for the yr.

Fung’s journey into the world of start-ups was uncommon. The Sydney-sider spent 5 years at Macquarie, the Australian financial institution and asset supervisor, however determined to change careers. Having been a toddler mannequin, he first joined a style company in 2009. There, he encountered Peter O’Connell, a telecoms business veteran who was establishing Amaysim, a digital cellular community operator, and Fung joined in 2010 to get what he calls an “MBA in easy methods to develop a start-up”.

The most important criticism of Airtasker — much like that levelled at different gig financial system firms — is that the tasker isn’t paid adequately, in contrast with a fully-employed skilled. Unions have argued that firms corresponding to Airtasker are exploiting a subclass of employees.

Fung admits the corporate was as soon as responsible of specializing in constructing its buyer base and never considering of the taskers’ perspective. “If you concentrate on Uber or Deliveroo, it’s very a lot ‘how can we make this cool buyer factor’ and, ‘we’re going to have put a bunch of strain on a bunch of riders and drivers to make that true’,” he acknowledges.

Nonetheless, his firm works with taskers with good reputations to keep away from a race to the underside. Fung says 70 per cent of jobs posted on the platform will not be handed to the most affordable bid, indicating clients are keen to pay extra for service high quality.

He recollects watching Uber founder Travis Kalanick speaking about how his firm would make more cash when autonomous vehicles have been capable of function with no driver. Fung says it might be a foul factor for his firm, and the taskers, if robots changed human cleaners and different jobs.

Airtasker can be typically criticised by professionals who say their earnings has been undercut by enthusiastic amateurs, who take small bites — corresponding to changing a faucet — out of their companies.

However Fung doesn’t count on Airtasker to exchange family services corresponding to plumbing or cleansing, regardless of competing with them for small jobs. He believes the worth of Airtasker is in the “lengthy tail of niche services” that can broaden the general dimension of family services, as individuals apply abilities to small jobs — corresponding to spider removing or getting a drone out of a tree.

With Airtasker, Fung hopes to make it simpler for individuals to get these odd jobs executed: “In 5 to 10 years time we’ll look again and suppose ‘wasn’t it loopy that it was so onerous?’”

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